Profile
Chuck Sykes was appointed President and Chief Executive Officer of Sykes Enterprises in August 2004. During his 15 years of leadership, he has helped Sykes become a leading global digital marketing and customer care outsourcer. Chuck has nearly three decades of experience at Sykes in all aspects of the business, including operations support, sales, and marketing.
He received a Bachelor of Science in mechanical engineering from North Carolina State University. In 2014, he was selected as a member of the North Carolina State MAE (Mechanical & Aerospace Engineering) Hall of Fame, and he was inducted to the Tampa Bay Business Hall of Fame by the Florida Council on Economic Education. In 2011 he was honored with the Boy Scouts of America’s Golf Ridge Council Distinguished Citizen Award, and in 2010 and 2011 Chuck was voted Tampa Bay’s Top Business Leader in the St. Petersburg Times Annual Leadership Survey of the Business Community. Chuck has a strong interest in economic and community development, education, philanthropy and volunteerism, and sports.
Sykes Enterprises (NASDAQ:SYKE) is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. Sykes provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology, and transportation and leisure industries. Sykes specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, Sykes provides its services through multiple communication channels, encompassing phone, e-mail, web, and chat. Utilizing its integrated onshore/offshore global delivery model, Sykes serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, and Asia Pacific) and EMEA (Europe, Middle East, and Africa). Sykes also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery, and product returns handling.
Key Theme: Look at the Business Model Considering Digital
“When people are thinking about digital transformation, there’s a lot of debate about what that means. I think at its core, it’s basically thinking about your business and how you can use today’s digital technologies to transform your business from being a physical asset-heavy company to an information-rich company. That’s probably it in a nutshell—if every company just went through their business and tried to tackle that theme, I think they would find immense change inside the organization.”